Please keep MovingWaldo and your mover informed of any changes to your moving plan. The more accurate your details are before moving day, the smoother the move will be.
- Be as ready and packed as possible before the movers arrive.
- Reserve a parking spot for the movers near the entry.
- Reconfirm parking, elevator, loading dock, or building access instructions with your mover.
- Move jewelry and small valuable items yourself to limit liability.
- Tell your booking agent about inventory changes or incorrect information in your moving form. Your quote email includes the inventory details used for your estimate.
- Review the Terms of Service before moving day.
Movers may refuse to handle items they consider hazardous, including flammable, toxic, contaminated, mold-affected, or infestation-affected items. They may also require a liability waiver for items that cannot be properly protected.
Payment
- MovingWaldo will debit the final payment from the credit card used for the deposit once the move is completed, or on the next business day.
- You will receive a final invoice from MovingWaldo.
- This payment flow helps secure the transaction. If you are unsure about your invoice, contact us so we can help mediate.
- Changes to your inventory can affect the final cost, so please report any changes before moving day whenever possible.
Insurance and liability
The moving company performing your move is insured with a duly registered insurance company for public liability and material damage.
- Basic protection in the moving industry is 60 cents per pound per item.
- Most MovingWaldo partners offer additional coverage for a fee. This protection must be purchased before the move, so ask your booking agent for details.
- If damages occur during the move, the moving company will be held liable.
- Liability does not cover damages that occurred before the move or damages resulting from undisclosed conditions that existed before the move began.
Claim process assistance
The claim process must be conducted directly with the moving company, but MovingWaldo is committed to supporting you along the way. Please review our claim process before the move.
- Start the claim process as soon as possible. Submit the online claim form or contact us within 48 hours of the move.
- Your move must be paid in full before a claim can be processed.
- Once the moving company has been fully paid for the move, MovingWaldo has no authority over the outcome of the claim.
Cancellation and rescheduling policy
Cancellation policy
- You can cancel your move within 10 days of accepting the estimate if the cancellation is at least 72 hours before the scheduled move date. To cancel, email bookings@movingwaldo.com.
- After 10 days, cancellations made at least 72 hours before the move will incur a $100 fee.
- Cancellations made less than 72 hours before the move will be charged 3 hours at the hourly rate shown in the estimate.
Rescheduling policy
- Rescheduling requests must be made at least 72 hours before the move.
- Rescheduling within 72 hours of the move will incur a fee of 3 hours at the hourly rate shown in the estimate.
- Your pricing is locked in for the original moving date. If the move is rescheduled, hourly rates and fees may be adjusted to reflect the new date.
- The original moving company’s availability is not guaranteed for the new date. If the original provider is unavailable, MovingWaldo will help find a new provider and the estimate will be updated based on the new provider’s pricing.
For questions or assistance, contact bookings@movingwaldo.com.
Have a smooth move!