Santander Change of Address

Santander Bank Change of Address: A Step-By-Step Guide

How to change your address with Santander

When looking to change your address with Santander, you have 3 options to pick from:

*Keep reading for more details

When moving to Bristol or any other town in the UK, it’s essential to keep your address up to date, especially with your bank. You must notify Santander of your move so they can update your account information. It ensures that your billing statements arrive at the right place so that you can pay your credit card on time.

For your convenience, MovingWaldo created a step-by-step guide to help you complete your Santander change of address!

When should I notify Santander of my move?

It is highly recommended to notify Santander of your move as soon as possible. It’s best to update your address with them at least two weeks before your moving day to accommodate last-minute delays.

How to change your address with Santander Bank

The process of changing your address with Santander is easy. You can choose to update your address online, by phone, or in person. Let’s learn more about it in detail.

Illustrations-Mes changements d’adresse (1)

1. Online

If you’d like to update your address with Nationwide online, note that there are 2 options to do so: via Online Banking or via Mobile Banking. 

Option #1: Online Banking

Step 1: Log in to Online Banking.

Step 2: Select the “My details & settings” tab.

Step 3: Click on “Change personal details” on the left-hand menu.

Step 4: Choose “Change address“.

Step 5: Enter your new address and press “Continue“.

Step 6: You will receive an OTP on your registered mobile number. Enter your Security Number and OTP, then click on “Confirm” to update your address.

Note: Changing your address for a mortgage and insurance cannot be done via online banking. For that, you will have to visit your local branch.

Option #2: Mobile Banking

Step 1: Log in to Mobile Banking.

Step 2: Go to More and click Help and contact us“.

Step 3: You can choose the option of Chat with us“.

Step 4: Ask to update your address.

2. By phone

The second option to update your address with Santander is by phone. Call 0800 917 9170 and make sure your account details and identification documents are at hand. The line is reachable every day from 9 am to 7 pm.

3. In person

You can also complete your Santander change of address in person by visiting your local branch. You will need to provide your debit or credit card, as well as a valid ID, such as your driving licence or your passport.

FAQ - Frequently asked questions about Santander Bank

Once I change my address with Santander, when will the changes take place?

Once you update your address with Santander, the time it takes to update the changes depends on which option you chose. If done via online banking, by phone or in branch, it will take effect immediately. For the mobile app, the process takes 2 to 3 working days.

What time does Santander open & close?

To find out what time Santander opens and closes, the best solution is to locate your nearest branch using the branch locator since it varies for every branch. But Santander branches are typically open from 9:30 am to 3:00 pm from Monday to Friday. Some of the branches may be open on Saturday from 9:30 am to 12:30 pm.

How do I update my address for insurance and investment products?

To update your address for insurance and investment products linked to Santander, you will have to visit a branch to update your address and other details. If you have taken services from another company, you will have to reach out to them to complete your change of address.

How do I create a profile in my online bank?

To create a profile in your online bank with Santander, you simply need to provide a registered mobile number and your banking credentials. It could be your credit/debit card, account number, sort code, or your mortgage account number.

I am moving to/from an overseas address, how to change my address with Santander?

If you’re moving to/from an overseas address and want to change your address with Santander, you need the following documents:

Post these to:

Change of address abroad
PO Box 297


It is crucial to notify your financial institution about your change of address during a move. Changing your address with Santander is a straightforward and quick process with an option for everyone; online, in branch and by phone. Our step-by-step guide is also convenient for completing your Santander change of address. In parallel, make sure to also change your address with your water provider!

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