We hope to change the way people are moving through technology and service

Welcome to MovingWaldo!

We are looking for talented and entrepreneurial people to join our team.

Our Mission

MovingWaldo is a Montreal-based startup developing technology solutions to transform the moving experience. Our mission is to simplify and reduce the stress associated with moving. Our customer base includes businesses of all sizes and active in various industries, from movers, telecommunications, and grocers to Hydro-Quebec.

The company launched in 2016 and is now seen as a Canadian mainstay of relocation with nearly 25% of moving individuals going through our platform. The company is also expanding in the United States.

Are you looking for a professional challenge in a company where creativity, curiosity and leadership are rewarded? We would be happy to meet you!

Current opportunities

Overview

We are seeking a highly organized and detail-oriented person to join our team. As a Customer Support Specialist, you will play a crucial role in assisting individuals and families with the smooth transition of moving to a new location. You will be responsible for answering questions, responding to moving inquiries, and overall ensuring a seamless experience for our clients.

Responsibilities

As a Customer Support Specialist, you will be responsible for:

  • Providing exceptional customer service via various communication channels including phone, email, and live chat.
  • Responding promptly and accurately to customer inquiries and concerns.
  • Assisting customers with product information, pricing, availability and platform usage. 
  • Handling and resolving customer issues in a professional and courteous manner, escalating complex issues to the appropriate departments when necessary.
  • Building rapport and maintaining positive relationships with customers to enhance overall customer satisfaction and loyalty.
  • Keeping detailed records of customer interactions, transactions, comments, and complaints.
  • Collaborating with other departments and external partners to ensure seamless customer experiences and timely resolution of issues.
  • Contributing to the continuous improvement of customer service processes and procedures.
  • Providing feedback to management regarding customer trends, issues, and suggestions for improvement.

Qualifications

  • Proven experience in a customer service role, preferably in a similar industry.
  • Bilingual (French and English).
  • Excellent communication skills, both verbal and written.
  • Proficiency in using customer service software or CRM systems, and the Google suite.
  • Ability to remain calm and composed in high-pressure situations and handle difficult customers with professionalism and empathy.
  • Strong problem-solving skills with the ability to think quickly and creatively to resolve customer issues.
  • Attention to detail and accuracy in data entry and record-keeping.
  • Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
  • A positive attitude, a passion for customer service excellence, and a willingness to go above and beyond to meet customer needs.
  • Ability to work effectively both independently and as part of a team in a fast-paced environment.

Benefits:

  • A work environment where creativity, innovation, and leadership are welcomed and valued.
  • A wellness account.
  • Hybrid model – work from home and in the office once training is completed and the employee is proficient in their duties (the office is located in Montreal).
  • Group insurance.

Other working conditions

  • Type of employment: Permanent, full-time.
  • Schedule: variable, day and night shift, weekends.
  • Training is done in the Montreal office.
  • Salary: $40,000 to $45,000 based on previous experiences and skills.
  • Start date: As soon as possible.

If you are a motivated and customer-focused individual with a passion for ensuring excellent service, we invite you to apply for this exciting opportunity. Join our team and contribute to making the relocation process a positive and stress-free experience for our clients.

Join Our Team!

Ready to apply? Nothing’s easier. fill out the form on the right and don’t forget to attach your resume. We will get back to you as soon as possible!

Spontaneous application?

Want to join MovingWaldo but can’t find the right job for you? No problem, we are always keen to develop our talent pool! Send us your application and tell us why you would like to be part of the team.

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