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How to change my address with Desjardins ?

Last updated on: December 28, 2021

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Year after year, about 200,000 individuals in Quebec ask themselves the same question: How do I change my address with Desjardins? The question may seem simple, but the answer is not as easy… Do not worry! This article will help you get out of the Desjardins maze in one piece.

What you need to know !

The financial institution is subdivided into several independent departments that do not generally communicate with each other. Therefore, as the services may be decentralized, it is important to update your contact information with the Desjardins departments with whom you do business. For example, as a Desjardins caisse member, making your change of address for your bank accounts will not automatically change the address for your credit cards, and even less for your home and auto insurance.

Do Your Change of Address Online With Desjardins

Here’s how to change your address online with the different Desjardins entities. What if I want to change my address by phone? No problem, check out the complete phone list of the Desjardins entities.

When should I change my address with Desjardins ?

Properly plan your changes of address! It is important to notify your financial institution of your move as soon as possible to ensure an adequate and safe transition to your new home.

To ensure you will receive your statements to your new home address, we recommend that you register your change of address with Desjardins no later than the last business day of the month preceding your move.

For example, if you move on July 4th, your change of address request should be made by June 30th.

What you need to know !

No check order can be made within 60 days of the date your change of address takes effect.

Desjardins Caisse member

There are four ways to complete your changes of address as a Desjardins Caisse member.

Using MovingWaldo’s change of address service
From your AccèsD
By calling 1 800 224-7737
At your caisse Desjardins with a staff member.

Time : 5 minutes

Step 1 (From AccèsD)

Log on to your AccèsD account.

Step 2

On the Overview page, click on the Options button below the Accounts section. It is on the right of your card. Then, click on Change contact information below Profile.

Step 3

Click on Modify.

Step 4

Enter your new address.

Credit cards Desjardins or prepaid cards

Change your Visa or Mastercard Desjardins credit card address online in four steps.

There are three (3) ways to complete your changes of address with your Desjardins Visa card or Mastercard.

Using MovingWaldo’s change of address service;
From your AccèsD.
By calling 1 514 397-4417 (Montréal area) or 1 800 363-3380

Time: 5 minutes

Step 1 (From AccèsD)

Log on to your AccèsD account.

Step 2

On the Overview page, click on Options, next to the correct credit or prepaid card. Then, click on Manage this account.

Step 3

Click on Change your address under the Account management section.

Step 4

Fill in the Permanent address section with your new address at the bottom of the page.

Car and Home Insurance - Desjardins General Insurance

Change your address online with Desjardins General Insurance via the express Change of Address form, in three (3) steps or by calling 1 800 567-2423.

Time: 20 minutes

Step 1

Visit the Desjardins General Insurance website.

Step 2

Click on Manage your insurance below What do you want to do? Then, click on Change of address.

Step 3

Sign into your account.

Step 4

Complete the online change of address form.

What you need to know!

Your new address may affect your insurance coverage. By answering the questions in the online form, your insurer will be able to evaluate your needs. An agent may need to contact you by phone if additional information is needed to adjust your insurance premium.

Aside from the standard information (first and last name, Date of Birth, Phone number, Current address, New address, etc), you will need to answer some specific questions to your profile.

For Auto Insurance

Will your move result in a change in the annual mileage or usage of your vehicle?
Will there be driver changes to your insurance policy (add or remove a driver, change the name of the main driver, etc.)?

For Home Insurance

If you are a homeowner, no specific question will be asked in the for; a representative will contact you to take care of the necessary updates.

If you are a tenant, be prepared to answer the following questions.

How many apartments are there in the building?
Which floor will you stay on?
What is the main source of heating?
Is there another source of heating?
Is there a commercial space in the building (shop, hairdresser, etc.)?
Is the building located less than 8 km (5 miles) from a fire station?
Is the building located within 300 meters (1,000 feet) of a fire hydrant?
Will you store goods at another address (warehouse, other residence, etc.)?
Will you operate a paid activity at your home (self-employed, home office, etc.)?
Has your family situation changed (separation, new spouse, foster family, etc.)?

If you are a condominium owner, no specific questions will be asked in the form; a representative will contact you to take care of the necessary updates.

Group Car and Home Insurance - The Personal (La Personnelle)

Change your address online with The Personal via the express Change of Address form, in three (3) steps or by calling 1 800 567-2423.

Time : 20 minutes

Step 1

Visit The Personal Group Insurance website.

Step 2

Sign into your account.

Step 3

Click on Change your address in the Express Services section at the bottom of the page.

Step 4

Fill the online change of address form.

What you need to know!

Aside from the standard information (first and last name, Date of Birth, Phone number, Current address, New address, etc), you will need to answer some specific questions to your profile.

For Auto Insurance

Will your move result in a change in the annual mileage or usage of your vehicle?
Will there be driver changes to your insurance policy (add or remove a driver, change the name of the main driver, etc.)?

For Home Insurance

If you are a homeowner, no specific question will be asked in the form; a representative will contact you to take care of the necessary updates.

If you are a tenant, be prepared to answer the following questions.

How many apartments are there in the building?
Which floor will you stay on?
What is the main source of heating?
Is there another source of heating?
Is there a commercial space in the building (shop, hairdresser, etc.)?
Is the building located less than 8 km (5 miles) from a fire station?
Is the building located within 300 meters (1,000 feet) of a fire hydrant?
Will you store goods at another address (warehouse, other residence, etc.)?
Will you operate a paid activity at your home (self-employed, home office, etc.)?
Has your family situation changed (separation, new spouse, foster family, etc.)?

If you are a condominium owner, no specific questions will be asked in the form; a representative will contact you to take care of the necessary updates.

Life and disability insurance, Health, Retirement - Desjardins Financial Security.

Desjardins Financial Security is divided into several sub-entities. Its structure makes online address changes a bit more complicated. It is often easier to talk to them over the phone. However, here is a summary of available online solutions.

Group Insurance

Via your secure account
- Open the My Account tab;
- Select Address change

Group retirement savings

Via your secure account.

Loan Insurance

No available online solutions

See the changes of address by phone section of this article.

Others Products

No available online solutions

See the changes of address by phone section of this article.

Disnat – Online Brokerage

As mentioned earlier, the complexity in the change of address process with Desjardins is the decentralization of its different departments. In other words, the departments within the financial institution do not all communicate profile updates with each other.

Disnat, however, is the exception to the rule! As a Desjardins Caisse member, by changing your address via AccèsD for your bank account, you will have the option to consent to an automatic update with your Disnat account. Congratulations on that one Desjardins!

You can also call 1 (800) 268-8471.

How to change my address with Desjardins by phone?

By phone, be prepared to wait a few minutes in the automated voice menu queue. In order to speed up the process, have the necessary documentation on hand. Here is some information they might ask you:

Insurance policy number;
Contract number;
Credit Card Number.

Here are the phone numbers to update your contact information with each Desjardins department mentioned in this article:

Desjardins Entities	Phone Number
Desjardins Caisse member	By calling your Desjardins Caisse.
Credit cards Visa/Mastercard and prepaid cards	1 800 363-3380
Car and Home Insurance – Desjardins General Insurance	1 800 363-3380
Car and Home Insurance – The Personal (La personnelle)	1 888 476 8737
Life and disability insurance, Health, Retirement – Desjardins Financial Security	Group Insurance : 1 866 647-5088. Group retirement savings: 1 866 647-5088. Loan Insurance: By calling your Desjardins Caisse Other products: 1 866 647-5013
Disnat	1 866 873-7103

Special Mention!

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