Change of address with Cogeco

How to change my address with Cogeco?

Cogeco is committed to providing the best experience throughout the moving process – whether it be cancelling the service or relocating it, they make it as easy and intuitive as you would prefer during this trying time.

If you want to change your address with Cogeco, you have two options:

  1. Online by filling the moving form on Cogeco’s friendly website.
  2. By calling customer service at 1-855-701-4881 from 8:00 a.m. to 9:00 p.m. on weekdays, and 9:00 a.m. to 5:00 p.m. over the weekends.

What your should know!

Cogeco is available at specific homes throughout Quebec and Ontario, but not everywhere. When moving your services with the help of the Cogeco representatives, they will first validate if Cogeco is available at your new address.

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Changing my address with Cogeco

On My Account, you will be able to confirm your appointment and state your requirements on the call with a representative. For example, based on whether you can install the equipment yourself, you might not need a technician visit. In case you do, a technician will come by on a suitable time slot of your choice and reconnect the devices at the changed address for you to verify.

When Should I Notify Cogeco of My Move?

It is always better to notify earlier rather than later, so that appropriate arrangements may be made based on your needs. Cogeco recommends that you notify them at least 5 days before your moving day. But you can notify of the change in address up to 6 months in advance. You can always change the date of your appointment using My Account:

  1. Log in to My Account.
  2. On the Dashboard, select Reschedule
  3. See availability
  4. Select time slot from the drop-down menu
  5. Confirm appointment
  6. Submit

Is There a Fee for Moving my Residential Subscription with Cogeco?

If you are happy with your present Internet provider and you have chosen to keep the Cogeco at your new address, what do you do now? Well, we should look at what fee could reasonably be expected. To satisfy your queries, you can:

  • Contact 1-855-701-4881 8:00 a.m. to 9:00 p.m. on weekdays, and 9:00 a.m. to 5:00 p.m. over the weekends.

Is There a Fee for Cancelling my Residential Subscription with Cogeco?

In case you have a term agreement, and you are still just half way into a multi-month contract with your broadband supplier then ending your agreement early may incur a fee.

Customer Service Representatives are available to you throughout, to guide you thought any unpaid bills you may have, and the charges incurred upon cancelling the subscription. The charges may be different for each case, hence talking to a representative at 1-855-701-4881 will give you a detailed breakdown into your billing details.

How Do I Send My Equipment back to Cogeco if I am Changing my Internet Provider?

Upon cancelling your subscription, Cogeco will authorize the return of the equipment back to the company. The resulting process will be detailed by the representative, but there are options you may choose as per convenience.

After packing your equipment in sealed shockproof packages, you may choose to send the equipment back via a label sent to you by the company via email, or fax. After printing the label and affixing it to the package, you may send it by Canada Post.

Secondly, if you didn’t receive an email, you may print a free return label from the Canada Post website by following these steps:

  1. Print a Return Label with Canada Post
  2. Weight should be added as under 65lbs
  3. Under Email Notification, click Receive
  4. Click Continue
  5. Click Get Label

Afterwards, you may print the label, affix it to the package and send it with Canada Post.

Or you may just take your package to Canada Post Office and send it from there.

You should keep a tracking number no matter which of the three options you choose. It will help you know whether the shipment has been sent or not. The equipment will need to be returned under 21 days after cancellation to avoid incurring charges.

Changing my Billing Address with Cogeco

Cogeco’s intuitive My Account allows you to sign in to change a host of settings through Self Service. After logging in:

  1. Select Profile icon
  2. Select Profile settings
  3. Change billing details

To change payment details through a banking institution, in case you do not pay online, you will need to get in touch with the bank you use to pay the charges. They will guide you through the process.


Changing your address and simply moving their services to your new home is made easy with Cogeco. My Account is great for Self-Service while the Customer Service Representatives and the Moving Form give you all the opportunities to book your appointment in advance of your moving date, and also provides a platform for any question you may have in the meantime.


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Ann Nacario

The author

Meet Ann – our head writer with a knack for making moving and city living a breeze. From the many details of moving to picking the perfect moving company, she’s your guide. Ann has a friendly yet detailed approach to ensure your move goes off without a hitch. When she’s not writing about relocation, it will always be on her mind, but you’ll catch her spending time with her three furry friends.

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