BC Hydro is the main electric distributor in British Columbia, serving 1.8 million customers in most areas around the province. It is imperative to notify BC Hydro when changing addresses and move your service at your new location, to make sure you’ll have electricity, hot water and/or heating in your new home! In this article, we guide you through the different ways you can change your address with BC Hydro.
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The process of changing your address depends on whether you are moving your electrical services for a home or business.
If you’re moving your home electrical service, you have two options:
You will have to provide the following information:
If you haven’t already signed up for a MyHydro account yet, you can do so here and manage your BC Hydro profile whenever you want.
If you’re moving your business electrical service, you have two options to transfer service locations:
You will need to provide:
It is required to inform them of your new address preferably well before your move-in date, up to one month in advance, if possible. That way, you will be sure to have electricity when you move in and prevent any issues occurring with your service.
If you are leaving the province, you can cancel your electrical service with BC Hydro. Similarly, the process differs depending on whether you’re moving your home service or business service.
If you want to cancel your home electrical service, you can do so online through your BC Hydro account. You will need to provide:
If you want to cancel electrical service to your business electrical service, you can close your business account by filling out a Cancel Service to Your Business request. You will need to provide:
If you had multiple accounts opened with BC Hydro for different locations, you can cancel your service and close the accounts by submitting a Close Multiple Accounts request. Take note of the following information when you are filling out the request:
For both residential and commercial customers, note that the final bill is produced after the move-out date. This means that if your payments are pre-authorized, BC Hydro will withdraw the final payment from your account four days after the creation of the invoice.
Lastly, we mentioned in the beginning of this article that notifying BC Hydro of your change of address is an important task you need to do before moving. Another integral task you have to take on, if you are living in the province of British Columbia, is to notify Health Insurance BC to ensure your Medical Services Plan (MSP) is updated.
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