If you are leaving the province, you can cancel your electrical service with BC Hydro. Similarly, the process differs depending on whether you’re moving your home service or business service.

Residential customers:

If you want to cancel your home electrical service, you can do so online through your BC Hydro account. You will need to provide:

• A forwarding address
• A phone number where BC Hydro can we reach you
• The date you want BC Hydro to cancel your service

Commercial customers:

If you want to cancel electrical service to your business electrical service, you can close your business account by filling out a Cancel Service to Your Business request. You will need to provide:

• The older service address
• A forwarding address, which includes a postal code
• A contact phone number

If you had multiple accounts opened with BC Hydro for different locations, you can cancel your service and close the accounts by submitting a Close Multiple Accounts request. Take note of the following information when you are filling out the request:

• If your service locations only differ by unit/suite number (e.g.: an office or a residential tower), you need to enter multiple unit/suite numbers separated by commas (29, 30, 32) or by dashes for consecutive numbers (24-32).
• If you have unique service locations, or multiple move-in dates, you need to fill in a different service location section for each. You are allowed to fill in up to 10 per form.

For both residential and commercial customers, note that the final bill is produced after the move-out date. This means that if your payments are pre-authorized, BC Hydro will withdraw the final payment from your account four days after the creation of the invoice.