Virgin Media Change of Address

Virgin Media Change of Address: Internet, TV and Phone Services

How to change your address with Virgin Media

When looking to change your address with Virgin Media, you have 2 options to pick from:

*Keep reading for more details

Moving can be stressful because it involves completing many tasks. One crucial but sometimes overlooked step is setting up your broadband connection. If you’re subscribed to Virgin Media, you’ll have to let them know that you’re moving home. To make this process easier, you can use this article and complete your Virgin Media change of address in no time.

When should I notify Virgin Media of my move?

It is highly recommended to notify Virgin Media of your move as soon as you get a firm date. That way, they can have your services up and running on the day you get the keys. Virgin Media will be able to arrive at your new address on the next working day or up to 7 days if the property had Virgin Media before.

How to change your address with Virgin Media

Illustrations-Mes changements d’adresse (1)

First of all, you need to check whether Virgin Media is available at your new address. For that, simply enter your new postcode here.

Once you’ve confirmed coverage at the new address, you’ll be able to complete your Virgin Media change of address online or by phone. You will need to provide:

  • your account number or home phone number
  • your new address
  • your phone number
  • your moving date
  • the installation date you prefer

1. Online

You can update your details with Virgin Media on your online account. You will however need to book your move with Virgin Media to transfer your services to your new home. To do so, follow these steps:

  1. Visit the Virgin Media moving home page
  2. Scroll down and click on Book your move” to open a chat window
  3. Follow the instructions and provide the information requested by the agent

To update your details on your online account:

  • Login to My Virgin Media
  • Click on My Profile at the top of the page
  • On the drop-down menu that appears, you’ll be able to change your contact information, address, email address, date of birth, and more

2. By phone

You can also complete your Virgin Media change of address by phone. Simply dial 150 from your Virgin Media phone or call 0345 454 1111 from any other phone. The customer service line is open every day of the week, from 8 am to 10 pm.

FAQ - Frequently Asked Questions about changing your address with Virgin Media

Once I change my address with Virgin Media, when will the changes take place?

Once you’ve changed your address with Virgin Media, it can take 14 days for the changes to take place. To ensure a smooth move and transfer of services, it’s best you give them a 30-day notice or more.

Can I take my old phone number to my new address?

​If your new home is still in the same dialling code area, it might be possible to keep your current phone number. Virgin Media can check this for you when booking your move.

Why is it a good idea to change broadband providers when you move?

Switching your broadband provider when you move can be wise for many reasons. Some primary reasons are:

  • Cheaper rates: Now’s the time to compare the prices of your current broadband provider with potential providers in your new area.
  • Faster Internet Connection: Some broadband providers experience poor connection in certain areas for different reasons. You don’t want to be stuck in a long-term contract with a poor connection
  • Promotional Deals: Broadband providers typically give discounts to first-time users
  • Availability: Many broadband services are accessible in certain areas of the United Kingdom, so switching providers with the best coverage in your locality makes the most sense.

Are there any costs for Virgin Media change of address?

Yes, for Virgin Media change of address, there’s a £20 fee to cover the costs of us setting up your services at your new home.


The challenges that come with moving don’t have to include changing your address with your broadband provider. Virgin Media has easy change of address options: you can book your move and provide them with your new address online or by phone. At the same time, make sure to update your address for your TV Licence!

Share this article on social media

Relevant for your move

The 8 Best Neighborhoods in Brooklyn in 2022
Moving States
The 8 Best Neighborhoods in Brooklyn in 2022

The 8 Best Neighborhoods in Brooklyn in 2022 Moving to a new location can be grueling, spending hours of research, sifting through hundreds of listings, contacting different agents, and figuring out your budget. Brooklyn is arguably

Read more »

Need help moving?

Check out MovingWaldo’s free moving platform and find everything you need for your move. No sign up required!