NHS Change of Address

NHS Change of Address: The Ultimate Guide

How to change your address with the National Health Service (NHS)?

When looking to change your address with the NHS, you have two options to pick from:

  • Online through the NHS app or website 

*Keep reading for more details!

The National Health Service (NHS) caters to public health services in the UK and as such, it is considered to be a very important part of the UK government. It holds the medical records of every register’s user. 

The NHS provides free and subsidised healthcare services to UK residents, making it very beneficial to the average English citizen. To efficiently carry out its services, the system requires that all relevant information about registered users be kept up to date. While moving home can be a tiring process, for the sake of your health, it is advised that you promptly change your address with the NHS. Failure to do this robs you of certain advantages and also puts you at risk of identity fraud. Consequently, we curated a thorough guide to help you navigate through. Here is all you need to know about the NHS change of address procedure!

Why you need to change your address with the NHS

  • To help the NHS have up-to-date information. As with any governmental institution that follows due process, the NHS has a process of administration. Seeing as public services cater to a larger crowd than the private sector, effective running requires outlined procedures and keeping up with registered users is pertinent to this.
  • It benefits you. By updating your address with the NHS, you are doing yourself a favour by helping them serve you better with relevant correspondence. You are also saving yourself from complications that could arise and implicate you with the law. Your negligence could be met with a fine and in some severe cases, you could be charged with identity fraud.

Who needs to change their address with the NHS

Reporting a change of address is mandatory for:


  • Registered persons (the NHS primarily serves the individuals who make up the UK populace).
  • Agencies and schemes such as that are attached to the NHS one way or another. 

As an individual, updating your address with the NHS must involve the institutions contained within it and records must be updated across the board. The 3 predominant ones are your hospital, your dentist, and your GP. Updating your address with any of these 3 automatically inputs your update on the NHS database.

Two ways to change your address with the NHS

Illustrations-Mes changements d’adresse (1)

1. Online

Whether through the NHS app or website, the NHS Login lets you access and update personal records on your NHS account. To change your NHS address online, follow the step-by-step guide below:

  • Log in to your account
  • Go to “More”.
  • Select Account and settings.
  • Select Manage NHS account.
  • Select Your NHS login details.
  • Then select Change address.
  • Follow the on-screen instructions to confirm the change of address.

2. By phone

You can also update your address with the NHS by phone. For this, you simply need to:

Note that this helpline is available all day on weekends and bank holidays, but only between 8:30 am and 6:00 pm on weekdays.

FAQ - Frequently asked questions about NHS change of address

Can I fax a change of address to the NHS office?

You are not allowed to fax your address change to the NHS. To notify the NHS of your relocation, you may call or register online.

Does Royal Mail redirection notify NHS of my change of address?

While the Royal Mail redirection service may reroute posts from the NHS to your new address, it is not an alternative to updating your address with the NHS.

What time are the NHS offices typically open?

The NHS has offices positioned regionally in the UK. The offices are usually accessible from 8:30 am to 6:00 pm on weekdays while on weekends and bank holidays, they operate on a 24-hour basis.

What is the NHS emergency helpline?

For health emergencies, dial 111 to get in touch with the NHS.

How can I access my medical records in the UK?

You can gain access to your medical records (information on allergies, previous appointments, diagnoses, hospital discharges, etc..) via GP Services.  You also have options under the Freedom of Information Act (FOI) to do so. Note that it is also free.


The NHS contributes greatly to the welfare of the UK populace. As the arm that caters to public healthcare, it is important for all your records with the NHS to be up to date. Understandably, change is inevitable and a change of address is usually a thing to celebrate. However, it is a disservice to yourself to neglect this duty. Ensure that you change your address with the NHS as well as other governmental institutions as soon as possible.

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