Rogers Moves Concierge – Moving your services
Rogers’ Concierge service are available 7 days a week, from 7am-10pm EST by calling 1-877-825-1098. It is specialized to deal with the various removal and relocation aspects associated with your move and address change. Once you have reached the representative, you can detail any personalized circumstances either through text or call. You can access the Chat Live feature on the Contact us or on the moving your services pages.
Calling Rogers Concierge is always welcome, this is what the Concierge Service Reps are there for.
When Should I Notify Rogers of My Move?
It is recommended to notice them 2 weeks prior your move.
By notifying Rogers of your move as soon as possible, you are allowing it to make the appropriate arrangements as smoothly and effectively as possible. Secondly, making an appointment before your move will allow Rogers to work according to a fixed schedule. Not only that, it is useful to allow the Concierge agents a window of time for any unexpected situations.
It will also be helpful to know the nature of your move – whether you need express service or standard move. Notifying closer to the date of your move may preclude the Ignite Express set up, while booking an appointment earlier allows Concierge to offer the best available options for you.
Is There a Fee for Moving my Residential Subscription with Rogers?
Moving your residential subscription may involve a one-time Service Activation Fee. This ensures that your internet service is up-and-running, and if requested, will also be installed by a technician. There will also be a one-time bill if you choose to have a technician install the internet/TV services instead of by yourself. There are two fees that may be a part of the moving process: the Service Activation Fee, and the Technician Install Fee.
Whether these services are applicable to you will be made clearer upon communication with the Rogers Concierge Service at 1-877-825-1098. From there, you will be able to transfer the internet equipment to your new home with the aid of their expert service.
Once you get in contact, the service representative will explain the total tentative charges to you.
Is There a Fee for Cancelling my Residential Subscription with Rogers?
There are two scenarios that apply to this question, and each incurs different charges.
- If you have a subscription-without-a-term contract, you will not be charged any cancellation fee. Contrarily, if your subscription has a term contract that you cancelled pre-emptively, then you will be charged an Early Cancellation Fee, which is stated out in the Service agreement. The fee will be dependent on the duration of term remaining.
- If your residential subscription includes your home phone service then you will not be charged a cancellation fee.
How Do I Send My Equipment back to Rogers if I am Changing Service Provider?
Upon changing service providers, the process is as seamless as when first engaging Rogers services.
- Contact the Customer Service Representative at 1-866-210-4059 and verify your device for return. It is imperative to do so before the company will send you a return label.
- Once you contacted the company, they will send you an email with all the information and steps to return your equipment.
You will be guided by the Customer Rep and provided with a host of options including Shipping the Label or Concierge Service to remove the modem if applicable.
Rogers partnered with Canada Post to ease the process and offer free returns. Make sure to return ALL equipment.
Changing my Billing Address with Rogers
You can change your billing address along with all requisite details by logging onto the Self-Service page, and following the interface’s directions.
Conclusion
Changing an address is a daunting task, and Rogers makes sure that it is as smooth a transition as possible. And it achieves this goal by providing a dedicated Concierge Service that will notify you, guide you, and send in an Installation Specialist to reroute the service in your new residence.
