RBS Change Address

RBS Change of Address: How to update your address with the Royal Bank of Scotland

How to change your address with the RBS

When looking to change your address with the RBS, you have 5 options to pick from:

*Keep reading for more details

When moving from Edinburgh or any other town in the UK, it is essential to change your address with various organisations, especially with your bank. You will avoid missing your credit card statement or any other important documents your bank sends.

If you are an RBS client, updating your address is easy. You can choose to do it online, by phone, in person or by post. For your convenience, we have compiled a step-by-step guide to help you complete your Royal Bank of Scotland change of address!

When should I notify RBS of my move?

The best time to notify RBS of your move is one or two weeks before you move. It will give RBS enough time to update your details in their records and send your most recent credit card statement to your new address. 

How to change your address with RBS

You can choose to update your address with RBS online, by post, in person or by phone. Let’s learn more about it in detail!

Illustrations-Mes changements d’adresse (1)

1. Online

  • Completing your RBS change of address online is a quick and easy option to let Royal Bank of Scotland know about your move. There are 2 ways to do so: through digital banking or through the mobile app.

Option #1: Online through digital banking

Step 1: Log in to your Digital Banking account.

Step 2: From the left-hand menu, click on Your Details“.

Step 3: Next, select Update address details“.

Step 4: Enter your new address details.

Option #2: Online through Mobile Banking

Step 1: Log in to the Royal Bank mobile banking app.

Step 2: Select your profile in the top right corner.

Step 3: Choose Manage personal details“.

Step 4: Select the arrow where your address is written.

Step 5: On-screen instructions given will guide you further into this.

Tip: You can also chat with Cora, RBS’ digital assistant, if you need help updating your address. When logged in, simply click on Help then select “Chat to Cora“.

2. By phone

RBS also allows you to notify them of your change of address by phone. Here are the steps to follow:

Step 1: Call on either of these designated numbers:

You will be directed to an automated menu.

Step 3: Press 4 to connect to the RBS team for address change.

Step 4: A designated representative will further guide you through the process.

Step 5: Once done, check your digital bank profile to see if it has been updated or wait for an alert from the bank.

*The call may not be a toll-free call. For further details on call charges, click here.

3. In branch

If you prefer, you can complete your RBS change of address in branch. To do so, follow the instructions below:

Step 1: Use the RBS branch locator to find out the exact location and opening hours of the branch you are to visit.

Step 2: Make sure you bring a valid ID, such as your driving licence or your passport along with your debit card.

Step 3: An RBS bank representative will help you update your address.

Note for credit card customers: It will take 2 days to update your address after the change of address form is submitted by the branch.

4. By post

You can also update your address with RBS by post. It is recommended to opt for this option if you can notify RBS of your move at least one week before your moving date. Here are the steps to follow:

Step 1: Write an application requesting a change of address.

Step 2: Sign the application.

Step 3: Post it to your local branch.

FAQ - Frequently asked questions about RBS

Once I change my address with RBS, when will the changes take place?

Once you change your address with RBS, the changes will take place immediately if you’ve done it online, by phone, or in branch. For credit card customers, it will take 2 days to update your address after the change of address form is submitted by the branch. As for the post method, it takes at least 7 working days to update the changes.

You will receive a text message once your address is updated if you have enabled the Contact Details Activity Alert on your account.

What time does RBS open & close?

Typically, RBS opens at 9:00 am and closes at 4:30 pm on weekdays (Monday to Friday) except for bank holidays. Branches are also open on Saturdays but with automated services only. 

Branch opening and closing timings are based on the location of the branch. RBS has a widespread presence of almost 700 branches in Scotland, England, and Wales. It is recommended to use the branch locator to find the complete details of the branch you are about to visit, including the phone number and service hours.

How do I update my address for insurance and investment products?

You don’t need to do anything to update your address for insurance and investment products if it’s connected with your RBS account: your contact details are updated automatically once you update your details with RBS. If not, you will have to contact your service provider to update your address.

How do I create a profile online with RBS?

To create a profile online with RBS, make sure that you have your account number and your banking sort code at hand. Then, set up Digital Banking by picking the type of customer you are and entering your details. If the bank has your mobile details, you will receive an activation code within minutes. Otherwise, they will send it by post, which will take more time.

Conclusion

It is crucial to let your bank know about your change of address. With this guide, you’ll make sure to notify RBS of your move timely. They allow you to update your address through online and mobile banking, which is the most efficient option. If you’re not registered for digital banking, you can still change your address with RBS by post, by visiting a branch, or by phone. Also, remember to update your address with your water supplier!

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