5 Best Toronto Internet Providers

It is quite common that when setting up to a new location, people need to also think about their Internet provider in Toronto. Nobody wants to move to a house that hasn’t got all the systems in place, especially phones, the Internet and so on. So what do we do when we are in this situation and need to find a solution?

Although Rogers and Bell are most Ontarian’s go to brands, there are some alternatives you may want to consider. At MovingWaldo, we decided to review 5 Toronto internet providers for you. The companies we decided to go for are VMedia, Coextro, Diallog Telecommunications, Transat Telecom and oxio. Indeed staying informed is essential, and one of the best ways to do so is by understanding who are the top players in a particular area. So let’s start!

Looking for the best moving company in Toronto? Here’s our pick of the 5 Best Movers in Toronto and the GTA!

 
 
 

MovingWaldo’s list of the 5 best Internet Providers in Toronto

VMedia is Canada’s leading independent telecom and broadcasting company, offering unlimited Internet, TV, Home Phone, and Home Security service, and is available coast to coast. They offer the most affordable prices, the best choice and flexibility, and excellent customer support. VMedia is recognized as an innovation leader in the industry, and was the first to launch numerous consumer-friendly service features, including being the first company to offer all unlimited internet plans and no contracts with any of their services. With VMedia, you can even use your own modem.

What services are offered by VMedia?

Internet : VMedia’s high speed and reliable internet service is available in a range of plans and speeds to suit every household budget and bandwidth need. All of VMedia’s internet plans are unlimited, with no data caps and no extra monthly overage charges, so you can surf, stream, download and more, without ever having to worry about any extra charges. Their customers can choose fast, unlimited home internet, selecting Cable or DSL plans, depending on their network preferences. From low cost FTTN 15 to high speed, competitively-priced Cable 300, VMedia provides the best value for your home internet solution.

Television : VMedia is a pioneer in live TV streaming and IPTV technology, offering over 200 channels in low cost ‘build your own’ TV packages and “a la carte’ options, so you can customize your channel lineup. Watch VMedia TV with their VBox or stream VMedia TV with your preferred streaming device by downloading the VMedia TV app on Amazon Fire, Apple TV, iOS, Android TV and Roku, Watch all the top shows, hit movies, latest news, exciting sports, and more. Check out VMedia’s free TV offer here.

Home Phone Services : The company offers 2 great Home Phone Plans; Unlimited Canada & US or Unlimited World. Both plans come with unlimited calling and a great selection of 15 features such as 3-way calling or call transfer. And you can keep your current phone number. With VMedia’s Home Phone app, you can save on your mobile long distance charges and extend your plan and its long distance advantages to your smartphone. Finally, VMedia Home Phone operates with high quality VoIP technology to provide you the best experience.

Home Security : With VMedia Protect, you have access to an advanced, wireless home security system that comes with professional monitoring to ensure your security 24/7, whether you are home or not. With their mobile app, it is easy to monitor your system and manage your alerts. You can also receive notifications in case of any event or emergency. With a team of professionals, VMedia Protect makes sure you and your family are always safe.

Note that the availability of the packages may vary from location to another. You can check the availability of their internet services in Toronto directly on VMedia’s website.

Pros

  • Available across Canada
  • Competitive pricing
  • Easy online sign up
  • No contracts

Cons

  • VoIP 911 has certain limitations versus traditional 911 *

*VoIP 911 has certain limitations versus traditional 911. For more information on the limitations, we invite you to contact VMedia.

Why choose this Internet Provider in Toronto?

VMedia is available across the country, offering low prices, great value and no contracts. The company therefore ensures that their internet and other services are affordable, and also accessible to everyone looking for a reliable internet provider in Toronto.

VMedia also plays a major role fighting for fair competition and fair pricing so consumers across Canada can enjoy high speed internet services at the low prices they deserve. The company continues to focus on this important consumer advocacy role, with ongoing lobbying efforts with the CRTC and the federal government to encourage a fair and more transparent market for internet and other services.

If you’re looking for a simple, straightforward and affordable service provider for your internet, tv and home phone, Coextro is the right choice for you. Their huge range of internet packages  in Toronto and the area start at just $29.95 and all include unlimited data so they’re great for on-demand tv channels like Netflix and Amazon Prime. Phone plans start at $19.99 and all include a phone system packed with features like visual call waiting and 3-way calling as well as unlimited calling. 

As a Coextro tv customer you get an exclusive service called SimplTV. It’s the lowest priced, basic tv package  available in Canada today.  You get 17 channels including CBC, CTV and CITY and by using a simple app, you can stream them live to any of your devices.  You can even pause them when you want!  Incredibly, this service is available completely free of charge to GTA residents and is exclusive to Coextro customers!

Coextro is a Toronto internet provide that was founded locally in 2010 with a focus on superior customer service and amazing prices. Passionate about technology and giving everyone access to it, they make sure all of their customers receive the highest quality service.  And they’re good guys:  active in their community, they offer a special program to registered non-profit organizations to provide them with internet access free of charge. 

Find out more here

What services are offered by Coextro?

Internet: Starting at $29.95 Coextro offers a large range of Internet plans in Toronto with speeds from 40 Mbps up to 500 Mbps, depending on the service available at your address. With Coextro, all plans include a pure fibre or hybrid fibre optic based network, unlimited data so you can stream all you want without any extra cost, and even no charge local TV for residents of the GTA! 

Television: Coextro offers an exclusive service called SimplTV. You can use the Skinny Basic TV app to stream live, local, broadcast television stations on the device of your choice. You have access to 17 channels such as CBC, CTV, CITY, and more. SimplTV also allows you to pause live TV. Plus, as we mentioned earlier, this service is available for no-charge to GTA residents and is exclusive to Coextro customers!

Home Phone Services: Starting at $19.99 a month, all phone plans include a fully-featured phone system, which means you have access to visual call waiting, call display, or 3-way calling.  You also get unlimited calling (and the VOIP adaptor is included free of charge). You can choose between Unlimited Canada, Unlimited Canada and USA or World Plan.

Why choose this Internet Provider in Toronto?

With Coextro you get unlimited data, unlimited calls and outstanding customer service – all at amazing prices.  Visit their website to choose the best package for you and in no time at all you could be exploring the unlimited opportunities of internet and tv entertainment. 

Enjoy reliable high-speed Internet plans with Diallog Telecommunications. Based in Toronto, Diallog has been providing a full suite of telecom services to Canadian residences and business customers across Canada for over 20 years. Whether you’re gaming, surfing, streaming or socializing, they’ve got an unlimited home internet plan to suit your needs–and their service packages include use of a supplied modem so no need to rent or purchase. Diallog’s personalized approach to customer service is sure to leave you in good hands. 

What services are offered by Diallog Telecommunications?

Internet: Like most providers, the plan you’ll be eligible for will typically depend on where you’re located. Unlimited home internet plans starts at $30 and Diallog uses many different technologies to bring the Internet to your home. This means they can either use cable or DSL, depending on what is available at your address. DSL speeds start at 15 Mbps and go up to 50 Mbps. If cable is available at your address, speeds start at 5/1 Mbps and go up to 150/15 Mbps. All of their plans have unlimited usage and no extra metering.

Home Phone Services: If you subscribe to Diallog Internet, you receive 3 months of service for free, then pay $10 a month for unlimited in Canada or you can opt for an unlimited plan in North America for only $15 a month.

Business: Diallog has been providing telecom solutions for small and medium-sized businesses for many years. Whether you need Internet services or a business phone system, Diallog has access to all carriers and products, so they can provide you with the best rates and resource management, regardless of your location. All activations receive a dedicated account manager.

Pros

  • Free Modem Rental
  • 50% off Installation
  • Unlimited Usage
  • $40 Referral Discount

Cons

  • Residential packages and prices not shown on website

Why choose this Internet Provider in Toronto?

Diallog offers a variety of service packages at a very good price. Their unlimited plans are fast enough to support multiple devices in your home and new customers will receive 50% off the one-time installation fee. Plus, no contracts, metering or extra costs for your usage.

oxio offers Internet services in Ontario. oxio claims to distinguish themselves considerably from other Internet service providers in the province, major or smaller industry players, because of its clear and straightforward service offer, 100% focused on the client and its needs. oxio’s philosophy is based on having no short-term promotions, hence avoiding a surprise rate increase when the promotion comes to an end. They have fair and accessible pricing, and customer support makes sure to provide their customers with friendly guidance towards the best possible plan for them. Look to know if oxio is available in your region here.

What services are offered by oxio?

Internet : All Internet plans include high speed, limitless and stable Internet connection. There are four available plans, starting from as little as 48$ per month (speed of 30 Mbps), going up to 79$ per month (speed of 300 Mbps). The eero 6 router and modem are included with each plan, and all downloads are unlimited at all times.

Pros

  • 60 days satisfaction guarantee or money back
  • No contract
  • Free installation
  • Modem and eero 6 router included
  • Free long distance calls all across Canada

Cons

  • Service not available everywhere in Ontario
  • Only offers Internet services

Transat Telecom, a Quebec telecommunications company offering residential and commercial packages the Great Toronto Area, is another competitor of our guide to alternative Internet providers. The company offers high-speed Internet and telephony services at competitive prices across Canada, and offers very attractive bundle promotions.

What services are offered by Transat Telecom?

Internet : Depending on your location, Transat Telecom offers 3 different DSL Internet packages, and approximately 8 Cable packages. Cable Internet offerings have a wider Internet speed variety, download speeds going from 10 Mpbs up to 940 Mpbs. With the DSL Internet packages, you can go with the 50 Mpbs one, which satisfies the needs of the average user.

Television : As for TV plans, Transat Telecom works with the company Shaw Direct, which offers really affordable deals. Through their services, they can provide a vast variety of TV channels, such as local channels, American stations like CBS and PBS, sports options and other specialized channels. Note that Shaw Direct uses satellite domes, but the installation is free of charge.

Home Phone Services : Transat Telecom has 3 different phone plans from which you can choose from; Premium, Elite or Best. You can decide based on whether you want unlimited calls in Quebec or Ontario, in all of Canada, or in all of Canada and the U.S.! All of these packages are affordable and come with a set of different features. The company also offers duo packages that combine Internet and phone services into one advantageous price.

Pros

  • Guaranteed for life
  • No need to check the amount on your bill or be afraid of surprises
  • Customer support by chat, phone or Facebook messages

Cons

  • Services are only available in Ontario and Quebec
  • Shaw Direct requires a satellite installation

It is possible to check the availability of their Toronto Internet service directly on Transat Telecom website.

Conclusion !

In conclusion choosing from the 5 alternatives Toronto Internet provider is not so easy. We analyzed VMedia, Coextro, Diallog Telecommunications, Transat Telecom and Eastlink. Indeed they have some standard features, but overall they do present different offers, and it is in your interest to know all the details about them. Some features to keep in mind when selecting your next Internet Service Provider (ISP) is the high speed internet, average monthly price and the unlimited usage if that is what you need. So which one is it going to be, have you made up your mind?

Good to know

In Canada, the telecommunication industry has two types of provider. There are the direct suppliers, they are the owners of the lines. Among them, there are Rogers, Bell and Shaw, for instance. Then there are the resellers. They use direct provider lines to provide service to their customers. For the DSL and cable internet, the service you get between a direct and indirect provider is similar. That said, direct providers often offer more advanced technologies that mostly translates to speed or TV options. If you opt for a reseller, you will have the visit of an installer of an owner company to connect your service (Rogers, Bell or Shaw), to keep in mind!

It is important to note that although a business is available in a region, some addresses may not be covered unfortunately. Always check with an agent to confirm service availability.

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Special Mentions

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Frequently Asked Questions about Toronto Internet Provider

Do all Internet providers in Toronto offer unlimited Internet?

Not all, but many Internet service providers in Canada offer unlimited Internet. With unlimited Internet, you can stream and download as much as you want. It also helps you stay up to date with all sorts of information and news. However, sometimes due to restricted tethering you cannot share your Internet connection with multiple devices (more than the allowed number).

In addition to that, the cost of unlimited Internet is typically extremely high. So, if you do not require an excessive amount of Internet, it is better that you go for something that is less costly and fulfills your Internet requirement.

Do I have a penalty if I cancel my Internet contract?

If you are still in contract with your current Internet Service Provider, cancelling your contract early may result in heavy penalties. They might ask you to pay for the remaining months of the contract or there might be an equipment fee, a cancellation fee also known as contract termination fee, involved.

So, if there are only a few months left in your contract, you can stick to it and simply move your contract to a new address for the time being. Or you can pay Early Termination Fee to cancel your Internet contract and change to one that you prefer.

How do I cancel my Internet service provider?

To cancel your Internet Service Provider, the first thing that you need to do is understand the cancellation process by going through their website or by using a help-line number. There are some Internet Service Providers that offer services on non-contractual basis, but if you are in a contract, you will need to know the accurate costs of cancelling your Internet service provider i.e. Early Termination Fee.

Other options are to take help from those Internet service providers that offer ”buyout” from your current contract or you can use a cancellation service that assists in negotiating lower bills and at times cancel the Internet service on your behalf.

Do alternative Internet service providers offer good Internet speed?

First, you will need to identify potential alternative Internet service providers in your area because considering the best Internet Service Provider that does not offer service in your area is pointless. Next, you are going to assess the available alternatives based on speed and monthly costs. Many alternative Internet service providers can offer good Internet speeds. Internet that utilizes fiber-optic technology offers unmatchable speed and prevents the signal strength from degrading over the distance. The added benefit of fibre Internet is symmetric speed i.e. equal upload and download times on the Internet connection.

How much should I pay for Internet per month?

Average price for Internet usage per month in Canada is $53 and an average household spends about approximately $203 per month on Internet. The average bundle offer for Internet service is mostly placed at $50 per month.

To reach to your budget level, you can choose to negotiate your monthly Internet bill, opt to reduce your Internet speed, explore other options and compare services and prices, consider going for TV bundle offers, or buy your own equipment e.g. modem, router, etc.

You can also check EBOX, Distributel, B2B2C, Transat Telecom, Teksavvy, VMedia and Bravo Telecom for budget-friendly Internet services.

What Internet speed do I need for:

  • Work an office job: 2.0 Mbps will be enough if you only use email, video conferencing tools and social media on only ONE device.
  • Netflix at night: At least 1.5 Mbps and for HD quality, 5.0 Mbps will be required.
  • Internet browsing and social media: 5.0 Mbps for Internet browsing and 10.0 Mbps for social media.
  • Online gaming: Minimum upload speed of 1 Mbps and download speed of 3 Mbps for online gaming.
  • A student apartment: 6.0 Mbps or higher
  • A family in Toronto: 12-25 Mbps depending on the family size.

Will someone need to come to my house if I switch to another Toronto Internet provider?

After you have ordered your new Internet Service Provider , it is up to you whether you want to schedule an installation date to have a professional come to your house and set up the Internet system for you or you can choose to install it yourself by ordering self-install kits.

A self-install kit would include a modem, a router, coaxial cables, ethernet cables along with an installation manual. After you have successfully installed the system yourself, you will need to call and ask your Internet service provider to turn on the service.

Why do people buy their own modem?

Some people may choose to buy their own modem or router based on different purposes and preferences. The most common reason for buying one’s own modem is if they plan on using their Internet service for a long period. In this case, renting a modem will be costlier. Moreover, buying your own modem gives you an advantage of customization options in the future. This serves as a potential reason for people to purchase their own router. Many individuals prefer buying their own modem to have full control over the network and to avoid throttling of the connection speed by Internet Service Providers.

Why moving is a good time to switch Internet Service Provider?

Whether you are moving out of your Internet service provider’s network or not, moving to a new place is indeed a good opportunity for you to explore new options. It is always worth checking other Internet Service Providers at your new address. They might offer a higher quality Internet connection at much better prices. But it is essential that you first understand your Internet needs and then make the right decision.

When choosing an Internet Service Provider, you should take into consideration:

  • The speed
  • Availability
  • Upfront and monthly costs
  • Bundle offers
  • Reliability of your new Internet Service Provider

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