Change of address with Royal Bank of Canada

How to change my address with Royal Bank of Canada?

Faced with RBC’s website, changing your address can feel like a daunting and intimidating task. That’s why this article is here to help you tackle this moving task in minutes!

First and foremost, it is important to note that RBC is composed of multiple independent units that don’t necessarily communicate with each other. Thus, depending on which RBC services you make use of, you may need to change your address for each one of them. For example, changing your address online on your RBC banking account will only do so for your bank accounts and credit cards, but not for your other RBC accounts, like your RBC Investments or RBC Insurance accounts. 

This article is going to cover how to change your address for three possible RBC accounts:

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When should I change my address with RBC?

Ideally, it is better to inform your financial institution of your change of address as soon as possible. For your RBC Direct Investing account specifically, it is advised to send your request of change of address two days before your move at the latest

Online Banking account

Step 1

Sign in to Online Banking with your banking info.

Step 2

Click on Profile and Preferences under the My Services section on the right side of the page.

RBC Direct Investing account

There are multiple ways to request a change of address with RBC Direct Investing. 

You can do it online:

Step 1 

Sign in to your RBC Direct Investing account. 

Step 2 

From the RBC Direct Investing Home Page, select Update Profile

By filling out a form:

Step 1 

Choose Update Client Information from this drop-down menu.

Step 2 

Download and complete an “Update/Change of Client Information” form. 

Step 3 

Print the form and return it to this address: 

RBC Direct Investing Inc. 
Royal Bank Plaza
200 Bay Street, North Tower
P.O. Box 75
Toronto, Ontario M5J 2Z5

Finally, you could also do your change of address by contacting an investment services representative at 1 800 769-2560 to provide verbal instructions.

RBC Insurance account

Unfortunately, you are unable to do your changes of address for your RBC Insurance account online. You have to give RBC a call and run the risk of sitting through a few minutes of automated voice menu. But no worries, we’ve listed all the phone numbers, as well as the hours of operation, for every type of insurance right here!

Car Insurance, Home Insurance and Leisure & Lifestyle Insurance:

Call 1 877 749-7224 

Mon-Fri: 8am-8pm, Sat: 8:30am-4pm, ET. 

Quebec: Mon-Fri: 8am-8pm, ET.

LoanProtector and HomeProtector Insurance:

Call 1 800 769-2523 

Mon-Fri: 8am-10pm, ET.

BalanceProtector Premiere® Plus:

Call 1 888 896-2766 

Mon-Fri: 8am-8pm, ET.

Life Insurance:

Call 1 800 461-1413 

Mon-Fri: 8am-8pm, ET. 

Quebec: Mon-Fri: 8:30am-6pm, ET.

Retirement Investment Solutions:

Call 1 877 933-4800 

Mon-Fri: 8am-8pm, ET.


If you need help figuring out when to notify companies of your change of address, check out our complete checklist for changes of address in Quebec for an exhaustive list of the best time and way to inform different types of organizations of your address change.


Widgets Magazine


Widgets Magazine

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Ann Nacario

The author

Meet Ann – our head writer with a knack for making moving and city living a breeze. From the many details of moving to picking the perfect moving company, she’s your guide. Ann has a friendly yet detailed approach to ensure your move goes off without a hitch. When she’s not writing about relocation, it will always be on her mind, but you’ll catch her spending time with her three furry friends.

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