Change of address with NB Power

How to change my address with NB Power?

NB Power is the main electrical utility in the province of New Brunswick that’s responsible for generating and distributing electricity. It currently serves all the residential and industrial power consumers in the province. It is important to notify NB Power when changing addresses and move your service at your new location, to make sure you have electricity in your new home! In this article, we show you exactly how to do so.

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When do I have to change my address with NB Power?

It is recommended to inform NB Power of your new address preferably before your move-in date. That way, you will be sure to have electricity when you move in and prevent any issues occurring with your service.

How to change my address with NB Power?

To change your address with NB Power, you can:

  • Complete the online form and update your information
  • Contact the Customer Service department at 1-844-931-4122
    • Hours of Operation: Monday-Thursday: 8:30am to 5pm, Friday 8am to 4:30pm.
  • If you are an existing customer, log in to your account and update your information

Frequently Asked Questions

I am moving to New Brunswick from another province, how do I make an account with NB Power?

If you are a new NB Power customer, you can set up an account by completing this online form or calling the Customer Service department at 1-844-931-4122. After setting up your account, you will be able to register an online profile.

I am moving out of New Brunswick to another province, how do I cancel my service?

If you plan on moving out of New Brunswick and closing an existing account, you can complete this online form or by calling 1-844-931-4122.

If you are a seasonal customer, you can request to temporarily suspend the service for your property by also completing the online form or by calling 1-844-931-4122

I want to build a new construction, how do I make an account for it?

If you are building a new construction, you first have to call NB Power at 1-844-931-4122 or complete this online form. Make sure to have the following information on hand:

  • Contact information including email address
  • Two pieces of identification (date of birth, driver’s license, social insurance number)
  • Exact location of your property (civic number, lot number or 911 address)
  • You will be informed of any fees associated with the work you are making.

After this, NB Power will provide you with a NB Power work order number as a reference. Make sure to provide this number to your electrician if you are building a new home!

For more information on building a new construction in New Brunswick, make sure to check out NB Power’s website.

Finale note!

Lastly, we mentioned in the beginning of this article that notifying NB Power of your change of address is an important task you need to do before moving. Another integral task you have to take on, if you are living in the province of New Brunswick is to notify New Brunswick Medicare to ensure your Medicare card is updated.


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Ann Nacario

The author

Meet Ann – our head writer with a knack for making moving and city living a breeze. From the many details of moving to picking the perfect moving company, she’s your guide. Ann has a friendly yet detailed approach to ensure your move goes off without a hitch. When she’s not writing about relocation, it will always be on her mind, but you’ll catch her spending time with her three furry friends.

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