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Reminders on your upcoming move

Reminders on your upcoming move

If you have an upcoming move with MovingWaldo, please consider the following

  • Notify us and/or your mover of any changes to your moving plan.
  • Be as ready and packed as possible to ensure a smooth move. Here’s MovingWaldo’s moving checklist.
  • Reserve a parking spot for the movers near the entry.
  • Reiterate parking or elevator instructions to your mover.
  • Move jewelry and small valuable items yourself to limit liability.
  • Movers reserve the right to refuse to handle certain items they deem hazardous (flammable, toxic, or contaminated by mold or infestation), or may require a waiver of liability for any item that cannot be properly protected.
  • Please review the terms of services ahead of the move to ensure the best conditions on moving day. 

Payment

  • Payment will be debited from the credit card used for the deposit by MovingWaldo once the move is completed (or on the next business day). You will receive a final invoice from us.
  • This allows us to secure the transaction. If you are unsure about your invoice, please contact us and we will mediate.
  • Changes to your inventory could impact the final cost. To plan accordingly, please make sure to inform your booking agent of any changes or if incorrect information was provided in your moving form. Details of the inventory are included in the quote email you received.

Insurance and liability

The moving company which will perform the move will be insured with a duly registered insurance company for public liability and material damage.

  • For your information, basic protection in the moving industry is 60 cents per pound per item. Most of our partners offer additional coverage. There are associated fees, and the purchase of this protection must be made before the move. Ask your booking agent for more details.
  • In case of damages during the move, the moving company will be held liable.
    • This does not cover damages that occurred before the move or damages resulting from undisclosed conditions existing before the start of the move.

Claim Process Assistance

While the claim process must be conducted directly with the moving company, MovingWaldo is dedicated to supporting you every step of the way. To do so, we have a page dedicated to our claim process, we strongly encourage reviewing this page prior to the move. Please note the following:

  • The claim process must be started as soon as possible. Please fill out this online form or reach out to us within 48 hours of the move.
  • Your move must be paid in full in order to process a claim.
  • Please note that once the moving company has been fully paid for the move, MovingWaldo has no authority over the outcome of the claim.

Cancellation and Rescheduling Policy

Cancellation Policy

  • You can cancel your move within 10 days of accepting the estimate if it’s at least 72 hours before the scheduled date by emailing bookings@movingwaldo.com.
  • After 10 days, cancellations made at least 72 hours before the move will incur a $100 fee.
  • Cancellations made less than 72 hours before the move will be charged 3 hours at the hourly rate in the estimate.

Rescheduling Policy

  • Requests must be made at least 72 hours before the move.
  • Rescheduling within 72 hours will incur a fee of 3 hours at the hourly rate in the estimate.
  • Your pricing is locked in for the original moving date. If the move is rescheduled, hourly rates and fees may be adjusted to reflect the new date.
  • The original moving company’s availability is not guaranteed. If unavailable, MovingWaldo will help find a new provider, and the estimate will be updated based on the new provider’s pricing.

For questions or assistance, contact bookings@movingwaldo.com.

Have a smooth move!

Jasmine Mainguy-Seers

Office Manager

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